Postcards on Demand FAQ

Modified on Thu, 4 Sep at 10:30 AM

1. What is Postcards on Demand?
Postcard on Demand allows you to instantly send jumbo postcards (8.3" x 5.8") to your customers to notify them about promotions, offers, or important updates.

2. How much does it cost to send a postcard?
Each postcard costs $1.10.

3. What size are the postcards?
The postcards are jumbo size (8.3" x 5.8"), making them stand out more than standard mailers.

4. Who can I send postcards to?
You can choose to send postcards to:

All of your customers with address
A specific customer group
Individual customers from your list

5. How is Postcards on Demand different from Postcard Automation or Customer Finder 360?

Postcards on Demand: Create and send individual or one-off postcard campaigns.
Postcard Automation: Automates recurring postcard campaigns (e.g., birthdays, reminders).
Customer Finder 360: Helps you target new potential customers by area or demographics.

6. Why is the return address important?
Your return address (with business name and address) is printed on the back of the postcard. It ensures undeliverable mail is returned and maintains a professional brand image.

7. What design options do I have for the postcard front?

Choose from preloaded images (holidays, reminders, thank-you notes, services).
Upload your own image from your computer.
Use a background or overlay image.
Add frames, stickers, and shapes.
Round the corners of the postcard.
Add hand-drawn elements or signatures.
Insert and customize text (fonts, colors, size, rotation).

8. What is an overlay image?
An overlay image sits on top of your postcard background (e.g., a logo or promotional graphic).

9. Can I use my own images?
Yes, you can upload background images, overlay images, or logos. Just make sure they are high-resolution to avoid grainy prints.

10. How do I make sure my design fits properly?
Keep all important content within the red lines of the design area. Anything outside may be cut off during printing.

11. Can I edit or delete items on my postcard?
Yes, each design element (text, shapes, images, stickers) can be resized, moved, rotated, or deleted.

12. What customization can I apply to text?

Change fonts and colors
Resize text by dragging corners
Tilt/rotate text for a creative look
Add shadow or blur effects

13. How do I design the back of my postcard?

Your business name and return address are automatically placed in the designated area.
You can add a background or overlay image (e.g., your logo).
Delete or replace text fields to insert custom details.
Apply effects to make text stand out.

14. What resolution should images be?
Use high-resolution images for best results. Low-quality images may print blurry or pixelated.

15. Can I include my business logo?
Yes, you can upload your logo as an overlay image to the back of your postcard.

16. Can I preview my postcard before sending?
Yes, after designing the front and back, you can preview your postcard before saving and sending.

17. How do I save and send a postcard?

Finish designing both sides.
Click Continue.
Save your postcard.
Follow the prompts to send it through Postcards on Demand.

18. Is Postcards on Demand suitable for small businesses?
Yes, it’s especially helpful for small businesses to promote services, announce offers, and build local brand presence at an affordable cost.

19. What are common use cases for Postcards on Demand?

Promoting a new service or product
Sending thank-you notes
Seasonal or holiday greetings
Appointment reminders
Branding and awareness campaigns

20. What type of messages can I send using postcards?
Businesses typically use them to:

Notify customers about promotions
Send special offers or discounts
Share updates about services
Stay connected with specific customer groups

21. Do I need to create a large campaign to use Postcard on Demand?
No. Unlike automated campaigns, Postcards on Demand lets you send postcards whenever you need—perfect for one-time promotions or small groups.

22. Is there a minimum order for postcards?
No. You can send as few or as many postcards as needed.

23. How does Postcard on Demand help my business?
It provides a cost-effective, professional way to:

Reach customers directly at their home or business
Create a personal touch with physical mail
Increase visibility for promotions and services

24. What paper quality is used for postcards?
They are printed on glossy 280 gsm paper, ensuring durability and professional finish.

25. How long does delivery take?
Due to supply chain issues, postcards (On-Demand, Automation, and Customer 360) may take up to 4 weeks to reach mailboxes.

26. Can I track postcard delivery?
No. Delivery confirmation is not available because postcards are handled directly by postal services.

27. Can I download a proof of my postcard before finalizing?
Yes. You can Download a PDF Proof to preview the postcard before finalizing.

28. What is included in the total price?
The price per card includes both design and postal charges.

29. Can I edit a postcard after creating it?
Yes. Click Manage → Edit to update text, images, or design elements before sending.

30. What does “Clone Postcard” mean?
Cloning creates a duplicate copy of an existing postcard. This is useful if you want to reuse a design for a new campaign without starting from scratch.

31. Can I convert a one-time postcard into an automated campaign?

Yes. Select Convert to Automation to turn your postcard into a recurring campaign (e.g., birthday reminders, seasonal promotions).

32. What does “Queue” mean?
The Queue shows postcards that are scheduled and waiting to be processed for printing and mailing.

33. Can I restore or reuse an Archived postcard?
Yes. You can clone an Archived postcard and reuse it for a new campaign.

34. Can I delete a postcard from all the tabs?
Yes. Depending on the tab, you can manage postcards by editing, cloning, converting to automation, or deleting them.

35. Can I access Postcards on Demand on mobile?
No, this feature is available only on Desktop.