Kate, AI Receptionist- FAQ

General Information

1. Why should I hire Kate AI as my business receptionist? 

Kate AI is the perfect addition to your business, ensuring 24/7 call handling. It captures leads, answers customer inquiries and book consultations- keeping things smooth, reducing workload, and making sure no opportunities slip away! 

2. What is the price? 

Kate costs just $2.50 per call (up to 5 minutes), with no setup fees or commitments. It’s a simple, straightforward plan!

Call Handling & Lead Management

3. Does a spam call deduct from the call cost? 

Spam calls are efficiently identified and handled by Kate. A spam call is cut off within 30 seconds, it will not be charged—ensuring you're not billed for irrelevant interactions. 

4. What happens in the case of short calls? 

Calls lasting less than 30 seconds are not counted and not deducted from your call count.

5. How does Kate AI work with my virtual business number?

Kate AI handles all calls on your virtual business number, helping to answer questions, book consultations, and capture leads seamlessly.

6. What happens when multiple customers call at the same time?

Kate, AI Receptionist can handle multiple calls simultaneously, ensuring there’s no waiting time for your callers, ensuring no lead is missed.

7. What happens when a caller wants to speak directly with the owner?

If a caller requests to speak with the owner, Kate will respond politely and ask them to leave a message, which will then be promptly notified to the owner or the team.

8. Does Kate notify PROs about lead generation? 

Yes, Kate provides real-time notifications to PROs about lead generation via email, text, and app notifications, ensuring you stay updated promptly. 

9. Can I read call transcripts? 

Yes, call transcripts are available in your Markate account under the AI Receptionist "Call Logs" section and also on Lead View page generated by Kate. 

Visit

Kate- AI Receptionist: Track Leads and Call Logs : Markate Academy  for your reference.

10. Do we have to manually enter the caller information or Kate, AI Receptionist automatically adds leads' information into the leads pipeline?

Kate AI adds leads automatically, so no manual entry is required. 

11. Can I access the lead captured by Kate, AI Receptionist through mobile app? 

Yes, lead capturing by Kate- AI is accessible through both the Markate website and mobile app.

Setup & Customization

12. How do I enable the service- AI Receptionist? 

To enable Kate, Visit the Markate Add-ons Settings Page: https://www.markate.com/pro/settings/addons/main 

Refer to the detailed step by step guide for a seamless setup process: 

Kate - AI Receptionist: Steps to Enable the Add-on : Markate Academy 

13. How can I add a virtual business number? 

To add a virtual or business number, visit the Markate Add-ons Page, enable the Virtual Number Add-on, and refer to the setup guide:

Virtual Number Setup : Markate Academy 

You can also bring your own virtual number by enabling the "Bring Your Own VN" Add-on, which requires a Twilio.com account and Twilio Virtual Number. 

Call Forwarding & Integrations

14. Does call forwarding work with Google Voice? 

Yes, Kate supports call forwarding with Google Voice. Make sure the Google Voice account is correctly integrated and configured.

15. Does call forwarding work with other services? 

Yes, Kate supports call forwarding with all the other services such as OpenPhone, TalkRoute, Landline, iPhone, Android phone etc. Here is the guide for your help: Kate - AI Receptionist: How to setup Call Forwarding : Markate Academy 

Customization & Business Growth

16. Do AI instructions allow customizations and personalization? 

Absolutely! You can customize Kate’s responses and personalize instructions based on your business needs.

17. Does AI Receptionist allow upselling and cross-selling? 

Yes, Kate is capable of promoting additional services (upselling and cross-selling) based on the customizations provided by you.

18. Does Kate answer about my business and services?

Yes, Kate provides comprehensive information about your business, including services, service areas, pricing, and much more, based on the details you provide on the Kate- AI Instructions page.