Arrival Window Configuration

The Arrival Window feature allows you to customize the time range displayed to customers for their scheduled Work Orders and Events. You can configure the arrival window based on your business's scheduling preferences.

Steps to Configure Arrival Window

Step 1: Open Settings

• Log in to your Markate account.

• Click the Settings (gear) icon from the top navigation bar.

Step 2: Navigate to Schedule Settings

• From the Settings menu, select Schedule.

• This will open the Schedule settings page.

Step 3: Set the Arrival Window Interval

• Locate the Arrival Window Interval setting.

• Select the desired time interval from the dropdown menu.

• This interval is used to calculate the customer's arrival window based on the scheduled start time of the Work Order or Event.

• If you select None, the Arrival Window feature will be disabled.

Step 4: Select the Arrival Window Calculation

• Locate the Arrival Window Calculation setting.

• Choose one of the following options based on how your business schedules appointments:

1. Add window after event start time

   The selected interval is added after the scheduled start time.

   Example: If the event starts at 8:00 AM and the selected interval is 1 hour, the arrival window will be 8:00 AM – 9:00 AM.

2. Add window before and after event start time

   The selected interval is added both before and after the scheduled start time.

   Example: If the event starts at 8:00 AM and the selected interval is 1 hour, the arrival window will be 7:00 AM – 9:00 AM.

3. Add window before event start time

   The selected interval is added before the scheduled start time.

   Example: If the event starts at 8:00 AM and the selected interval is 1 hour, the arrival window will be 7:00 AM – 8:00 AM.

Step 5: Save Your Settings

• Review your selected Arrival Window Interval and Arrival Window Calculation.

• Save the changes if a Save button is available on the page.

Your Arrival Window configuration will be used to calculate the arrival time range communicated to customers for scheduled Work Orders and Events.

Here is the video on the same: