Virtual Video Estimate FAQ

1. What is the Virtual Video Estimate feature?
The Virtual Video Estimate is an add-on feature in Markate that allows you to provide contactless estimates to your customers through video calls.

2. How much does the Virtual Video Estimate add-on cost?
The Virtual Video Estimate feature is available as an add-on for $10.00 per month.

3. How do I enable the Virtual Video Estimate feature?
Go to More > Add-ons, scroll down to Virtual Video Estimate, and toggle the feature ON. Then click Manage to continue setup.

4. What do I need to set up when enabling this feature for the first time?
When you first enable Virtual Video Estimate, all fields will be blank. You must connect with at least one supported video platform (Facebook or Google Meet) along with other necessary information before saving.

5. Which video platforms can I connect with?
You can connect Virtual Video Estimate with:

• Facebook Messenger 

• Google Meet

6. What codes are generated after setup?
Once you connect a video platform, Markate generates:

• iFrame code or JavaScript code (to embed a button on your website)

• A Contact URL (clickable link you can share directly with customers)

7. How can I share the Virtual Video Estimate option with customers?
You can:

• Add a button to your website using the provided code

• Share the unique Contact URL directly with customers

8. Do customers need to fill out a form before scheduling a video estimate?
Yes, customers must complete a form before setting up a meeting.

9. Can I customize the customer form?
Yes, you can:

• Choose which questions are visible or required

• Add your own custom questions

• Change the appearance of the form

10. Can I provide instructions for customers?
Yes, you can add setup instructions or helpful information that will guide customers through the process.

11. What happens if I’m not available at the requested time?
You can set up a custom "Not Available" message that will be sent to customers if you’re unavailable.

12. How will I be notified when a customer submits a request?
You can configure notifications to alert you whenever you receive a new inquiry.

13. Can I control when customers can schedule video estimates?
Yes, you can set your contact time, which defines when you are available for video chats.

14. Can I deactivate the widget temporarily?
Yes, the widget status can be toggled between Active and Inactive at any time.

15. How do I connect Facebook for Virtual Video Estimates?

1. Log in to Facebook.

2. Open any Messenger chat with a friend.

3. Click the video camera icon.

4. Copy the landing page URL from the top. copy from the user’s ID (after the “+” sign) to the beginning of the URL.

5. Paste the URL into the Facebook field in Markate and save.

16. How do I connect Google Meet?

1. Go to Google Meet.

2. Start a meeting.

3. Copy the meeting URL at the top of the browser.

4. Paste it into the Google Meet field in Markate and save.

17. What happens after I save my setup?
All entered details are saved, codes are generated, and customers will be able to set up a video estimate with you through the chosen platform.