Virtual Business Number- FAQ

General Information

1. Why do I need a Virtual Number?

A virtual business number keeps communication professional, separates business and personal calls, and ensures all texts are saved in Markate chat. 

2. What can I do with my virtual business number?

You can send and receive texts, with replies saved in Markate chat for easy tracking. Kate AI handles 24/7 customer calls, capturing leads and scheduling consultations. Plus, you can send estimates, invoices, reminders, and manage all business communication seamlessly. 

Text Messaging & Call Handling

3. Is two-way texting possible with a virtual business number? 

Yes! With a virtual business number, you can send and receive text messages.

4. What happens when a customer replies to my text message? 

When a customer replies to your text, their response is automatically added to your Markate chat. This keeps all conversations organized, allowing you to view and reply using your virtual business number seamlessly.

5. Why use a virtual business number for texting instead of a generic number?

A virtual business number ensures customer replies go to your Markate chat, making communication smooth and professional.

Costs & Setup

6. How much does it cost to set up a virtual business number?

It’s just $10.00 per month in the USA and Canada, and $25.00 per month in Australia for a custom number—an affordable way to keep your business communication professional and seamless! Plus, you get to choose your area code to match your business needs.

7. How do I enable the virtual number add-on with my Markate account?

Enabling the virtual number add-on is simple, here is the guide: Virtual Number Setup : Markate Academy

Business Growth & Benefits

8. What happens when a customer calls Virtual number?

If Kate AI is enabled, your virtual number answers calls 24/7, ensuring no leads are missed while handling inquiries and booking consultations. 

9. What happens when I don't buy a virtual number? What am I losing? 

Without a virtual business number, you lose professional communication, seamless two-way texting, and automatic message tracking in Markate chat. 

You also miss out on Kate AI handling calls 24/7, which means you might miss customer inquiries and potential business opportunities. 

10. Can I choose Virtual number based on the area code?

Yes! When setting up your virtual business number, you can choose an area code that matches your business location or preference.